Terms and Conditions

Delivery Times

www.Bolampremiersportswear.co.uk, are committed to providing an exceptional service and under normal circumstances Stock items are usually despatched within 24 hours of order on a next day delivery basis

Our non stock products can also be delivered within 14 working days (please allow 28 days delivery at peak times). We may be able to personalise our products and deliver them to you within 14 working days. .(please allow 28 days delivery at peak times) Delays on orders may occur from time to time, which are out of our control. We accept no responsibility for any delays that occur by carrier. We will not be liable for compensation for any reason whatsoever.

Promotional Offers

Bolampremiersportswear.co.uk may at certain times offer promotional offers with some of our suppliers, these offers are only available at the time of purchase. These offers are not available in conjunction with any other special prices offers. Subject to availability.

V.A.T

All prices on our site INCLUDE V.A.T. where applicable.

Customer Returns

www.bolampremiersportswear.co.uk  are a UK supplier to Businesses, Football Clubs, Local Authorities, Universities, Schools and Colleges. All orders placed with our company are accepted on the basis that you are business customer. We accept that if you don’t provide a company name that you are a sole trader and we supply you solely on a business to business relationship basis. We never recommend garment sizes to customers, some manufacturer’s state suggested ages/sizes, but you will appreciate that children of the same age are not the same size. We are a specialist discount supplier and as such have to charge for all returns and cancellations to cover our administration charges. We are unable to accept any personalised goods for return.

You must inform us within 48 hours of receipt of your order. We will confirm to you if we are able to accept a return based on our returns policy. If we agree to the return, we will issue a return authorisation number and the procedure for the returns. Failure to comply with our returns policy will result in your return been refused and any costs will be your sole responsibility.

Please read below to understand our returns policy.

Incorrectly Ordered Garments/Sizes/Colours/Quantities

We are a shop/internet retailer and all telephone orders should be confirmed in writing/email. Any orders placed by telephone are entirely at the customer’s risk. We rely on the customer to order the correct Garments, Sizes, Colours and Quantities.

If www.bolampremiersportswear.co.uk supplied your order correctly, we will not accept any costs incurred in exchanging products. All costs, including a restocking charge and delivery charges will be the responsibility of the customer. www.bolampremiersportswear.co.uk should be notified in writing within 48 hours of receipt of any items you would like to return. We will not accept any liability after this time.

All goods that are accepted for return must be complete and in an unused condition, the product must be undamaged and in the original packaging within 7 working days of receiving our return authorisation number. The customer must advise in writing where they would like to return goods, this must be done within 48 hours of receipt of your order.

Please send to Bolam Premier Sportswear, 38 New Green Street, South Shields, Tyne and Wear, NE33 5DL tel - 0191454 83 81 email info@bolampremiersportswear.co.uk

You are unable to return any personalised goods for return.

Cancellation of Orders

When you have placed your order with www.bolampremiersports.co.uk and then subsequently decide you wish to cancel the order, provided we have not personalised your order, you are able to cancel but you will be liable for a cancellation fee. The cancellation fee covers our administration costs and print preparation charges. If the order has been despatched, the customer will be responsible for the return costs. You will need to confirm in writing that you wish to cancel you order, this needs to be done in writing either by Post, Fax or email. We will not accept cancellation of your order until such time as we receive confirmation in writing.

Please send to Bolam Premier Sportswear, 38 New Green Street, South Shields, Tyne and Wear, NE33 5DL tel - 0191454 83 81 email info@bolampremiersportswear.co.uk

You are unable to cancel your order if the goods have been personalised.

Clearance Items

The company operates a strict “No Returns Policy” on clearance goods.

Returns Costs

Where you have confirmed in writing and we have agreed to accept a return, you the customer will be liable for all costs incurred in returning the items to us and accept that you are liable for all administration and restocking costs involved. The costs will vary based on brand and items agreed for return and this will be confirmed to you when we confirm your returns authorisation number.

Shortages

If you receive an order and you believe they may be a shortage. Please ensure you take all of items out of the box, and go through each item separately to ensure that items haven’t stuck together or items haven’t slipped inside another item of your order. You should advise us in writing of all shortages within 24 hours of receipt, failure to do so and we will be unable to accept your claim.

Please note www.bolampremiersportswear.co.uk weight check all orders that leave our premises, so we are able to check to ensure the order was despatched complete. As part of your claim you may be required to report theft from the box to the police and then supply to us the crime number, police station and officer dealing with the crime. All suspected fraudulent claims for shortages will be reported by us to the Police for further investigation. We reserve the right to pass all of your details to the Police authorities, in all instances where we believe a crime may have been committed. We have introduced this procedure due to a number of fraudulent claims. The police have prosecuted those who have made fraudulent claims.

Customer Samples

All samples supplied by bolampremiersportswear.co.uk are fully refundable (except for postage and packing charges) provided the following is strictly adhered to;

  1. All samples to be returned within 10 days.
  2. All samples to be returned in their original condition.
  3. All samples to be returned with all tags and packaging complete.
  4. All samples to be returned in a saleable condition.

If you were return samples that do not adhere to the above strict re saleable guide lines, we will refuse a refund. If you require the goods to be returned to you, you will be liable to pay for administration and return delivery charges. These will be communicated to you based on the individual situation and quantity of goods.

Delivery Charges

The company charges for all deliveries. All orders require a signature; the courier will make three attempts to deliver your goods. If you are not available to sign for the order and the goods are returned to us, you will be recharged for another delivery. We cannot be held responsible for delays in delivery due to circumstances beyond our control.

Order value up to £500.00 = shipping costs £9.95 inc vat to a UK mainland address

Free delivery on all orders over £500 is only applicable to UK mainland delivery and only to orders placed online at www.bolampremiersportswear.co.uk, this offer is subject to change

All customers with a delivery address outside of the UK mainland, please telephone us for shipping costs to your address.

Conditions of Sale

Every effort is made to ensure goods bought from www.bolampremiersportswear.co.uk, are of excellent manufacturing quality. Should there be an issue with quality then bolam premier sportswear reserve the right to return the item to the original manufacturer for inspection before deciding on relevant action.
If our courier of parcels is unable to start or continue with carriage of the shipper's package for a reason beyond its control, we will not be in breach of our agreement with the receiver, but will take all steps that are reasonably practicable in the circumstances to commence or continue the carriage.
We reserve the right not to accept any order until full payment has been made by the customer either by cheque where payment will be deemed to have been made when a cheque has been received and funds cleared to our bank account or by a credit card when payment has been successfully authorised by the credit card company. The company will then accept that a contract has occurred and we will endeavour to meet all agreed delivery schedules. Delays at times may be unavoidable due to conditions out of our control by third party suppliers such as Errea, Nike, Hummel, Jako, Joma and all other suppliers to our company .Bolam Premier Sportswear reserve the right to cancel your order at any time and return your payment in full.  

Printing

We will use our best endeavours to obtain the closest possible match to files/artwork submitted to www.bolampremiersportswear.co.uk , however we cannot accept any responsibility for any variation in colour of the finished print, due to the heat application of printing to the garment, shade variants may occur when printing on to different colour garments. Any file/artwork submitted to Bolam premier sportswear that you have supplied which requires exact pantone colours will be printed as near as the printing process allows.
www.bolampremiersportswear.co.uk, accept no liability in the finished digital colour print.

Registration

By entering into a transaction/quotation or registering an account you agree and confirm to be bound to the terms and conditions displayed on this website.

Washing Advice

Always wash printed garments inside out. Always follow detergent manufacturers instructions for removing heavy stains. Bolam premier sportswear cannot be held responsible for discolouration or damage attributable to grass, mud stains etc. Never iron, never tumble dry, never dry clean.

Confirmation order

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.




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