Returns & Exchanges
We endeavour to complete the order to the customer’s specification but are unable to take responsibility for non-confirmed incorrect orders.
Bolam Premier Sportswear should be notified within 48 hours of receipt of an order of any shortages, damage or errors within the order.
All products that have not been customised may be returned in the condition they were received for refund or exchange, inspection by our customer service department will take place prior to any action being taken, items must be received within 14 days of receipt. Products damaged by customer wear or use, however, minor will not be exchanged or refunded. Customised products supplied in accordance with your order acknowledgement and customisation sheets which are confirmed by the customer are non-returnable.
If the specified style, size and quantity is supplied, Bolam Premier Sportswear will not accept any costs involved in exchanging the product. Please enclose a payment of £7.00 (mainland UK) to cover return carriage costs. Additional payment may be required if exchanging goods for larger sizes, different products or posting outside mainland UK. All costs incurred against incorrectly ordered goods will be the responsibility of the customer. Please call customer services within 14 days of receipt of order.
Customers must contact Bolam Premier Sportswear Ltd prior to returning an item to be advised of the returns policy.
When returning an item please include a copy of our Returns Form which can be found on our website under the heading Help. Or enclose a covering letter quoting the order reference number and the reason for return.
Every effort is made to ensure goods bought from Bolam Premier Sportswear are of excellent quality. Should there be an issue with quality then Bolam Premier Sportswear reserve the right to return the item to the original manufacturer for inspection before deciding on relevant action.